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FAQ

How much is shipping and when will I receive my package?

Orders shipped within the United States are shipped via UPS Monday through Friday, excluding holidays. Please allow 5-7 business days for delivery. Orders may take up to 2 business days to ship, depending on our volume and the time the order was placed. We cannot ship to post office boxes.  We do not ship internationally.     

Merchandise Total:
$30.00 and under - $8.95
$30.01 to $50.00 - $10.95
$50.01 to $100.00 - $12.95
$100.01 to $150.00 - $15.95
$150.01 to $200.00 - $18.95
$200.01 and up - $24.95

Express shipping is available for an additional $12.00.  In-stock merchandise ordered Monday through Friday by noon ET will be delivered in three business days. Express orders placed after noon ET Friday through Sunday may take 1-2 additional business days to arrive.

If you have questions or have a shipping emergency, please call us at (317) 955-2320.                  

Will I need to pay sales tax?

Merchandise shipped to addresses within the state of Indiana will be charged the current Indiana tax. Orders shipped to addresses outside of Indiana will not be charged tax.                                                               

Do Members get a discount?

Active Members receive a 10% discount on all purchases except gift certificates. To receive your discount online, please enter your discount code in the space provided during checkout.                                                            

How do I purchase a membership for myself or as a gift?

Your discount code will be included with your membership package.  If you have questions about receiving your 10% discount online, please contact us at (317) 955-2320.

I would like to send a gift.  Do you gift wrap?

We would be happy to wrap your gift!  When you are checking out, please leave a note in the comments box that it is a gift, and you would like for it to be wrapped.                                

What is your return policy?

If for any reason you need to make a return, please send your merchandise to the address below, and we will refund your credit card when we receive your item.

Indianapolis Museum of Art
Attn: Museum Store Returns
4000 Michigan Road
Indianapolis, IN 46208

In order to receive a full refund, merchandise must be returned within 30 days and be in new condition in its original packaging.  Shipping charges are non-refundable. Sale items are not returnable.